Manager in Tax Indirect Tax Technology at EY ensuring platform stability and managing defect resolution. Collaborating across engineering and operations.
Responsibilities
Reproduce and resolve user-level defects in platform applications.
Submit targeted hotfix pull requests (PRs) with appropriate test coverage.
Coordinate with the Operations Lead Engineer to deploy releases and hotfixes.
Debug application issues to identify root causes and prevent recurrence.
Act as a technical escalation point during high-pressure incidents.
Maintain close alignment with engineering teams to ensure support readiness and release quality.
Deliver high-quality work within expected timeframes and on budget.
Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes.
Requirements
A bachelor's degree in technology, information systems, or computer science, and minimum of 6 years of related work experience; or a graduate degree and approximately 5 years of related work experience.
Approved certification.
Strong hands-on technical skills equivalent to an Application Engineer.
Proven experience in debugging and resolving complex application issues.
Familiarity with release management and deployment coordination.
Ability to write and validate hotfix PRs with test cases.
Strong interest in learning generative AI and using AI technologies is preferred.
Excellent prioritization, organizational, and stakeholder management skills.
Ability to manage pressure and respond effectively in high-stakes situations.
Experience working in hybrid environments and collaborating across distributed teams.
Experience managing personnel and participating in hiring processes.
Benefits
medical and dental coverage
pension and 401(k) plans
paid time off options
flexible vacation policy
designated EY Paid Holidays
Winter/Summer breaks
Personal/Family Care leaves
other leaves of absence for well-being
Job title
Manager, Indirect Tax, Technology, Platform Application Support
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