Virtual Systems Engineer supporting sales in the DACH region at Extreme Networks. Conducting technical support, meetings, and presentations for client engagement and product education.
Responsibilities
Conduct technical meetings with focused distributors, resellers/partners, and customers to highlight Extreme Networks products, solutions, and cloud-first platform architectures.
Provide pre-sales technical support to Extreme Networks Inside Sales representatives, prospects, and new customers to positively influence sales within the DACH (Germany, Switzerland & Austria) market region.
Deliver technical and sales presentations demonstrating how our solutions meet customer needs, reduce costs, and improve operations.
Assist with proofs of concept to showcase Extreme's capabilities and advantages.
Support field sales teams (account executives and systems engineers) with technical information and overall sales efforts.
Respond proactively to internal and external communications in accordance with established internal SLAs.
Assist resellers/partners, as needed, with technical network solution design for customers, recommending the best technical solution to provide high-quality products and services to Extreme's existing and new customers.
Support educational initiatives (both classroom and remote webinars) to maintain a high level of product knowledge among inside sales representatives and partners/resellers.
Collaborate with corporate and field marketing teams to align on corporate initiatives affecting regional sales processes.
Participate in the feedback process to Research and Development by sharing information from customers, partners, and distributors regarding potential improvements to Extreme Networks product lines.
Contribute to internal engineering communities (email, Teams, forums) and assist colleagues within the region to help make Extreme Networks more efficient and effective.
Complete internal or external training as needed (including self-study modules) to keep product knowledge current and serve as an expert resource for resellers, partners, distributors, and peers.
Work collaboratively with EMEA peers on initiatives specific to the broader market to improve service for our customers, partners, and the Extreme Networks community.
Provide technical feedback from customers and partners/resellers to sales stakeholders to improve sales approach and strategy.
Requirements
Solid understanding of networking and cloud technologies such as routing, switching, wireless, Zero Trust Access, and public cloud platforms (AWS, GCP, Azure).
Familiarity with API integration, emerging industry standards such as Modular Context Protocol, AI prompting, and general AI concepts.
Fluent in German and English (spoken).
Team-player mentality.
Ability to work outside standard 9–5 working hours.
Bachelor's degree in Computer Science, Electronics, Telecommunications, or equivalent experience.
Benefits
Training resources: access to a variety of resources for technical and personal development.
Technical equipment and work resources: provided with the latest technology and any equipment needed to be comfortable at your workstation.
Direct participation in company success: in addition to commission earnings, you can voluntarily enroll in our subsidized Employee Stock Purchase Program.
Flex First: flexible work model embedded in our culture to support a globally connected workforce regardless of location.
Recreation time matters: flexible working-time model and 30 vacation days per year (based on a five-day work week).
Employee assistance: a range of programs and activities plus individual support as needed.
Additional insurance coverage: enrollment in Business Travel insurance, Pension Scheme, and Life & Occupational Disability insurance.
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