Hybrid Quality Assurance Technician

at Export Packers Company Limited

• Job title: Quality Assurance Technician
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Quebec, Canada

About the role

• Quality Assurance Technician supporting honey trading operations by verifying product compliance and managing documentation. Collaborating with suppliers and internal teams to resolve quality issues.

Responsibilities

• Conduct quality reviews and verification checks of bee products, ensuring they meet internal and external specifications and requirements as well as regulatory standards.
• Assess and document non-compliant product, coordinate holds or rejections when necessary, and communicate outcomes to Traders and Logistics teams
• Lead root cause investigations with suppliers when quality issues arise; support implementation of corrective actions and preventive measures
• Review supplier documentation including for example Certificates of Analysis, specification sheets, certifications…
• Ensure accurate completion, filing, and maintenance of quality documentation including COAs, product specs, and traceability records
• Preparing product samples required for external analyses purposes. customer evaluations, product development…
• Enter and track quality related data in internal systems to support visibility and decision making
• Assist in updating SOPs, quality manuals, and related documentation with regulatory changes, and process improvements
• Conduct traceability activities and participate in mock recall exercises to ensure readiness and compliance
• Collaborate with Logistics, Traders, customers and suppliers to resolve quality issues
• Monitor supplier performance and escalate recurring quality issues to the Quality Control Supervisor
• Stay up to date on food safety regulations, CFIA/FDA requirements, and industry standards related to the products traded by participating in possible meetings.
• Provide support for customer/supplier/warehouse audits or quality related inquiries, including sampling at various locations.
• Other duties as assigned.

Requirements

• Minimum 3 years of experience in a food environment, ideally within trading, importing, exporting, procurement, distribution, or QA
• Post Secondary education in Food Science, Microbiology, Chemistry, or a related food discipline
• Strong understanding of HACCP principles and food safety fundamentals
• Knowledge of Governmental agencies regulatory requirements (CFIA/FDA)
• Strong computer skills including comfort with data entry and documentation management
• Excellent communication skills with the ability to work effectively across internal and external teams.
• Strong English skills are required and French is an asset.
• High level of attention to detail and strong organizational abilities

Benefits

• Hybrid – 1 day work from home per week
• Summer hours (half day off every Friday between Victoria Day weekend and Labor Day weekend)
• Competitive vacation and Personal day policy
• Employee Assistance Program
• Company Paid Benefits
• RRSP Match Program