National Property Technical Lead responsible for managing property claims and providing technical assistance at Marsh. Collaborating with internal stakeholders to ensure optimal client advocacy and claim resolutions.
About the role
- Product Engineer providing expertise for software used in Emerson's AMS portfolio. Working with customers to diagnose issues and enhance products in industrial automation.
Responsibilities
- Working directly with customers and global product support staff to diagnose issues
- Providing remote diagnostics to investigate and replicate software and hardware application issues at client sites
- Becoming a subject matter expert on our products to influence future innovation
- Building Knowledge Base Articles and content for product information
- Developing and delivering department training sessions for new product releases
- Providing feedback to Marketing and Technology teams regarding our end-user requirements
Requirements
- Experience with software troubleshooting and support
- Knowledge of industrial network architecture and communication protocols used in industrial automation and telemetry applications
- Network skills, database applications, knowledge with virtual machines, web-based applications
- Strong multi-tasking skills
- Ability in resolving system issues in a production environment
- Excellent communication skills
- Legal authorization to work in the United States without sponsorship now or in the future
Benefits
- Medical insurance plans
- Dental coverage
- Vision coverage
- Employee Assistance Program
- 401(k)
- Tuition reimbursement
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Paid parental leave
- Vacation and holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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