Genesys Administrator providing technical support for the Genesys Cloud platform. Collaborating with IT and training operations teams to enhance user experience in a remote job.
About the role
- Senior BillingPlatform Administrator optimizing BillingPlatform software with Finance and IT teams for accurate billing processes. Responsible for troubleshooting, process improvements, and enhancements.
Responsibilities
- Serve as primary administrator for Billing Platform, managing configuration, permissions, workflows, and data integrity.
- Support daily billing operations, including invoice generation, credit/debit memos, and integration between Salesforce, BillingPlatform, and NetSuite.
- Partner with Finance and RevOps to ensure accurate contract, billing, and revenue data across systems.
- Lead root-cause analysis and resolution of billing and integration issues; document fixes and preventative measures.
- Design and implement system enhancements, process automations, and custom configurations to streamline billing and reporting.
- Maintain compliance with internal controls and audit requirements; assist with SOX and SOC testing as needed.
- Collaborate with Business Systems and Finance leadership on system roadmap, release management, and platform governance.
- Provide tier-2/3 support and user training for billing and revenue operations teams.
Requirements
- 5+ years of hands-on experience administering a usage-based billing system (Billing Platform™, Zuora, Chargebee, SuiteBilling, Zone Billing or similar).
- Strong understanding of Quote-to-Cash, Revenue Recognition, and Order Management processes.
- Experience integrating CRM (Salesforce) and ERP (NetSuite) systems in a SaaS environment.
- Solid knowledge of data governance, audit readiness, and financial compliance principles.
- Intermediate to advanced SQL and reporting skills a plus.
- Excellent analytical, troubleshooting, and communication skills; able to translate business needs into technical solutions.
- Bachelor’s degree in Information Systems, Finance, Accounting, or related field preferred.
Benefits
- Competitive pay
- Flexible work
- Inclusive, collaborative environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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