Business Performance Analyst providing analysis and support for DoD customers in the IC sector. Develop effective solutions and assist with process improvements in business management.
About the role
- Customer Insights & Automation Analyst managing CRM and WFM technology stack. Collaborating on reporting and data insights for Customer Division success.
Responsibilities
- Master and maintain CRM and WFM technology stack (including Virtual Agents, lead management software, etc.). Be the subject matter expert on tech stack systems
- Provide recommendations to enhance tech stack operational efficiencies and innovate user experience based on feedback and insights
- Implement new technology and feature updates from start to finish through collaboration with internal and external clients and across the organization
- Create and publish cutting-edge reporting and dashboards to Customer Division leadership and provide insights and recommendations to business strategies based on data analysis (including platforms such as Salesforce, Tableau, Genesys, PowerBI)
- Stay abreast of industry trends and best practices in channel services and data analysis. Recommend improvements to tools, processes, and strategies based on emerging trends
- Provide channel support to Customer Division teams, such as Sales event/contest setup and documentation and WFM responsibilities, as needed
- Contribute to creating and maintaining documentation procedures and system job aids
Requirements
- Bachelor’s degree in commerce/business or a related area
- Experience in CRM software (Salesforce), Workforce Management software (Genesys) and report visualizing software (Tableau, PowerBI)
- Excellent analytical and investigative skills, ability to identify and interpret trends and propose action plans to rectify errors
- Attention to detail is a must
- Strong problem-solving skills and the ability to think critically
- Proficient with Microsoft Office Suite (Word, Excel, Powerpoint, Sharepoint)
- Intermediate knowledge of coding languages such as SQL, Python, R, is required
- Excellent written and verbal communication skills with the ability to present complex data in a clear and persuasive manner
- Ability to work independently and as part of a team in a fast-paced environment
- Exceptional organization and proven track record of meeting deadlines and delivering on responsibilities
- Someone who listens to diverse perspectives with an empathetic attitude
- A lifelong learner that is performance driven
- Someone who continuously takes initiative and embraces change
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Junior Analyst in Telecommunications Project Licensing for Vivo, focusing on external networks and permits. Collaborating with public agencies and internal engineering teams for process optimization.
Analista de Mídia Pleno na WMS, planejando e executando campanhas digitais em diversas plataformas. Foco na performance e análise de relatórios de campanhas.
Analista de Manutenção responsible for executing and optimizing asset management processes at Veolia Brasil. Collaborating with various teams to ensure reliability and efficiency in operations.
Security Analyst responsible for defining and implementing security policies for application lifecycle. Collaborating with development and infrastructure teams to ensure compliance with security standards.
Advanced Digital Analytics position focusing on data and insights to improve marketing and user engagement at Brazil's largest health network. Requires expertise in Martech and digital products.
Senior Accounting Analyst ensuring integrity of accounting records and compliance with CPC/IFRS at C&A. Engaging in accounting process automation and providing cross - departmental guidance on regulatory standards.
Analista de Infraestrutura Pleno managing AWS environments and governance for Darede. Developing automations and supporting dashboard creation with Power BI.
Board Certified Behavior Analyst delivering evidence - based behavioral health services for children with autism. Conducting assessments and developing individualized treatment plans in a supportive team environment.
Traffic & GIS Analyst responsible for geo - spatial and traffic data analysis for ΝΕΑ ΟΔΟΣ ΑΕ in Greece. Utilizing ArcGIS and collaborating with public authorities for optimal traffic management.