Financial Operations Recovery Process Specialist providing technical direction and guidance to associates in financial operations. Responsible for training, monitoring workflow, and ensuring quality standards.
Responsibilities
Provides technical direction, guidance and resources to associates
Serves as a first line resource for financial operations associates
Provides operational training and answers technical questions
Monitors inventory to ensure workflow remains uninterrupted
Handles complex case research and resolution
Reviews and monitors associates work for quality standards
Assists with process improvement solutions
Requirements
Requires a BA/BS
Minimum of 3 years related experience
Previous experience in high-volume operations (claims, customer service, enrollment and billing) strongly preferred
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