Financial Operations Recovery Process Specialist at Elevance Health providing technical guidance to financial operations associates. Responsible for workflow support, training, and process improvement.
Responsibilities
Serves as a first line resource for financial operations associates for workflow and technical related processes.
Provides operational training, assists associates by answering day-to-day technical questions, monitors inventory to ensure workflow remains uninterrupted, and handles complex case research and resolution.
May review and monitor associates work for quality standards.
Reviews department policy and procedure manuals for accuracy and works to ensure procedures and polices are accurate and complete.
May research operations workflow problems and system irregularities.
Assists with the development and testing of process improvement solutions and other operational improvements.
Requirements
Requires a BA/BS and minimum of 3 years related experience; or any combination of education and experience, which would provide an equivalent background.
Previous experience in high-volume operations (claims, customer service, enrollment and billing) strongly preferred.
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