Customer Success Professional at WRITER managing deployment and activation across customer portfolios. Engaging deeply to drive AI investment success and measurable outcomes in enterprise settings.
About the role
- Concept Creative generating AI-enabled creative work in Dulcedo’s AI Image & Video studio. Collaborating with teams to shape and execute premium, intentional concepts.
Responsibilities
- Generate high-volume concepts and creative directions for AI image/video projects.
- Build moodboards, visual references, and story frames that translate briefs into clear creative territories.
- Support early client alignment by helping prepare concept decks and participating in strategy/concept calls when needed.
- Translate feedback into revisions and stronger creative decisions with guidance from the creative lead.
- Partner with production to ensure creative intent is clear and executable within timelines.
- Help define visual rules (style, tone, composition) so outputs feel curated—not generic AI.
- Contribute to creative research: trends, references, competitive scans, formats that are working.
- Maintain strong organization across versions/iterations so the team can move fast.
- Bring AI curiosity: explore tools/workflows and share what improves speed or quality.
Requirements
- 4-6 years in content, concepting, design, art direction, or creative roles (agency/studio/brand).
- A portfolio showing strong taste: aesthetics, visual storytelling, and concept clarity.
- Genuine interest in AI and comfort collaborating with AI-native workflows (you don’t need to be deeply technical).
- Experience in fashion/beauty/entertainment/creator economy, or campaign work.
- Comfortable working fast, iterating often, and taking feedback with a “make it better” mindset.
- Strong written and visual communication (can explain concepts clearly and build compelling decks).
- Team-first: you collaborate well with producers, artists, and creative leads.
- Organized and reliable: you keep momentum and handle multiple concepts/projects at once.
- Basic editing/retouching skills (Photoshop, simple video tools) or strong production awareness.
Benefits
- Unlimited Paid PTO : Yes, really. Enjoy true work–life balance with the freedom to take the time you need, when you need it!
- 12 Monthly Personal Days : One extra day off every month to recharge and relax
- Flexible Work Environment : Minimal office attendance for those near our hubs, giving you room to adapt your schedule with ease.
- Montreal & Toronto Offices : Snacks, great vibes, and pet-friendly spaces. What more could you ask for?
- Remote Work : Ideal for our travellers, expats, and digital nomads who want to grow their career without staying in one place.
- Freestyle Fridays : We wrap up at 2:00 PM ET every Friday. Long weekends, every week.
- Comprehensive Insurance : Dental, vision, and medical coverage for you and your loved ones.
- Room to Grow : Take advantage of real internal mobility in a fast-growing company where “sky’s the limit” isn’t just a saying.
- The Best of Both Worlds : A vibrant startup spirit backed by 15+ years of experience and the stability of a well-established organization.
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Customer Success professional driving AI adoption through deployment and activation success with enterprise clients. Collaborating to translate use cases into measurable outcomes with WRITER's AI solutions.
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