CV
Customer Advisor guiding commercial clients in the insurance sector. Responsible for consulting businesses and maintaining customer relationships in composite insurance excluding car, life, and health.
DT
Hybrid Vice President, Professional Services – P/C Insurance
Posted 4 months ago
About the role
- Vice President leading Professional Services at Duck Creek Technologies. Overseeing teams, managing complex projects, and building customer relationships in the P&C insurance sector.
Responsibilities
- Responsible for leading a group of teams to deliver project(s) for customers
- Expert within the Practice, serving as the key Professional Services leadership resource for customer executives
- Work across multiple complex projects simultaneously
- Provides leadership and direction to direct reports and their subordinates within the Professional Services practice
- Build and lead a culture of accountability to meet business objectives and goals
- Oversees overall people management with responsibilities including staffing, management of direct reports, and subordinate team members, setting performance objectives, conducting annual performance reviews, and recommending pay actions
- Develop staff members through coaching that retains top talent
- Collaborate with Sales Directors and Solution Architects to propose and sell Professional Services to new Duck Creek customers
- Generate additional Professional Services revenue at existing customers
- Build and maintain customer relationships
- Meet regularly with customer executives, customer project leaders, and Duck Creek partners to drive successful outcomes
- Monitor project progress for on-time, on-budget delivery of projects across assigned portfolio of accounts
- Partner and collaborate across the Duck Creek organization to address cross-functional issues
- Develop and contribute to the overall Professional Services’ Strategy and Vision
- Create an environment that rewards the behaviors that best serve customers
Requirements
- Bachelor’s degree required
- Minimum of 15 years of professional experience
- At least 8-10 years working in leadership within a Professional Service environment is highly preferred
- A working knowledge of P&C Insurance and SaaS implementations is preferred
- Experience in successfully leading projects and programs to on-time, on-schedule and within budget
- Experience leading a portfolio of work >= $25M USD annually
- Experience leading, motivating and managing various project team sizes, including internal and external resources
- Superior leadership, communication and interpersonal skills
- Entrepreneurial orientation with a bias for action
- Strategically minded, with ability to identify areas for business improvement and growth
- Proven track record of consistently delivering high-impact results to meet customers’ needs
- Demonstrated experience managing multiple customers simultaneously
- Strong experience in customer expectations management and scope management
- Exceptional organizational skills
- Team-building skills with technical and non-technical staff
- Demonstrated experience working both independently and in a team-oriented, collaborative environment
- Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
- Travel: 50%
Benefits
- Flexible-First employer with the choice to work from an office, home, or hybrid schedule
- Opportunities to learn from colleagues
- Inclusive culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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