Project Manager overseeing RAID management for client's Lead to Cash transformation program. Engaging with executives and teams to deliver effective governance and risk management practices.
About the role
- Senior Project Manager overseeing complex SaaS implementation projects for DTN's global enterprise customers. Ensuring successful deployment and customer satisfaction while managing stakeholder communication and project governance.
Responsibilities
- Lead the planning and execution of customer implementation projects, ensuring scope, timelines, and deliverables are met
- Establish and manage project governance structures, including steering committees, risk registers, and escalation paths
- Serve as the primary point of contact for customer project stakeholders, including senior and executive-level contacts
- Facilitate discovery and requirements sessions to align DTN’s solutions with customer goals and expected outcomes
- Communicate project status, risks, and milestones clearly and regularly to internal and external stakeholders
- Coordinate with internal teams across Product, Engineering, Customer Success, Professional Services, and Support to deliver comprehensive SaaS and RaaS solutions
- Identify and manage cross-team dependencies to ensure execution excellence and a seamless customer experience
- Ensure successful delivery of DTN’s SaaS and RaaS offerings, from onboarding through go-live, early adoption, and measurable results
Requirements
- 7+ years of experience managing customer-facing SaaS implementation projects, ideally with experience in RaaS or outcomes-based delivery models
- Proven track record of delivering complex software projects on time and within budget
- Strong communication and executive presence, with the ability to engage and influence senior stakeholders
- Deep understanding of project governance, SaaS delivery methodologies, and risk management
- Experience aligning solution capabilities to customer business needs, KPIs, and success criteria
- Proficiency with project management and collaboration tools (e.g., Smartsheet, Jira, Asana, or similar)
Benefits
- Competitive Salary
- Unlimited PTO
- Flexible working hours
- Remote work model (position dependent)
- Competitive Medical, Dental and Vision Insurance Plans
- 6% 401K matching
- Unlimited access to 13k+ courses via learning platform to support employee career advancement
- Employee Assistance Program (EAP)
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