Service Manager responsible for operations, sales, and administration in the company’s service department. Overseeing team management, strategic guidance, and performance accountability.
About the role
- Application Manager for ERP systems at TMS Global, focusing on operational efficiency and client engagement through system optimizations. Requires strong stakeholder engagement and problem-solving skills in a dynamic environment.
Responsibilities
- Act as the internal lead for core applications, ensuring configuration and performance meet business and client requirements
- Identify and implement workflow improvements to reduce manual tasks and drive adoption of advanced system features
- Provide expert troubleshooting and lead training initiatives for internal, client, and supplier teams
- Support API-led integrations and ensure high standards of data accuracy, consistency, and compliance across all reporting
- Lead application upgrades, module rollouts, and process redesigns to align with strategic goals
- Partner with third-party providers on roadmap development and work across functions to support commercial and technical projects
Requirements
- 3+ years supporting and maintaining enterprise applications, ideally within print, POS, creative production, or supply chain environments
- Strong understanding of procurement workflows, financial processes and supplier management
- Detail-focused with a passion for process optimisation and the ability to use system metrics to inform improvement initiatives
- Excellent stakeholder engagement skills, with the ability to translate technical requirements into commercial solutions
- A strong sense of ownership and the ability to work independently in a fast-paced, multi-country environment
- Understanding of ITIL practices and project management frameworks; experience in platform configuration and user training
Benefits
- Competitive salary
- Discretionary bonus
- 25 days holiday plus bank holidays
- Pension scheme, life assurance and income protection
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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