Accounting Service Desk Specialist at DLA Piper handling client inquiries and billing issues. Ensuring compliance and providing accurate communication while supporting firm’s initiatives.
Responsibilities
Assess, resolve, or refer accounting and billing inquiries from billers, attorneys, and clients promptly and accurately.
Maintain clear and professional communication with all stakeholders, ensuring timely updates.
Accurately document actions, questions, and resolutions in ServiceNow ticket system.
Identify and resolve issues utilizing available information and resources.
Ensure compliance with accounting policies and relevant legal regulations.
Participate in training activities to achieve proficiency.
Maintain expertise and knowledge of accounting software and tools.
Requirements
Accounting or billing experience is preferred.
Experience with Aderant, Chromeriver, or Kofax is preferred.
Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Competence in Microsoft Office Suite including Excel proficiency with filters and pivot tables and Word proficiency with use of headers, footers, and numbering.
Ability to manage sensitive information with discretion.
Strong organizational skills and attention to detail.
High School Diploma or GED required.
Associate’s degree in Accounting, finance, or a related field preferred.
2 years of experience in a service-related position.
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