Advanced Network Engineer specializing in layer 2 and 3 connectivity products for Superloop. Responsible for troubleshooting and resolving escalated technical issues raised by customers.
About the role
- NOC Engineer I maintaining IT network infrastructure for Dexcom. Handling incidents escalated from NOC Analysts and participating in process improvements.
Responsibilities
- Handle network & systems incidents escalated from NOC Analysts and perform troubleshooting.
- Escalation of issues to Major Incident through IOC.
- Join as technical resource on major incident bridges (until escalated to the next tier) and coordinate with internal teams and vendors.
- Utilize advanced monitoring tools for proactive detection and analyze trends for preventive measures.
- Escalate issues to higher tiers of support and collaborate with engineers to determine effective courses of action.
- Escalate complex issues to management, other IT resources, third parties, and/or vendors as appropriate.
- Participate in improving processes and knowledge base articles.
- Other duties or tasks may be assigned as needed.
Requirements
- Bachelor’s degree in IT or related field.
- 1-3 years in systems/network operations or similar role; prior NOC experience preferred.
- Intermediate knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF);
- Hands-on experience with routers and switches;
- Familiarity with firewalls, VPNs, and monitoring tools.
- Knowledge in Hypervisor (VMware vSphere, Hyper-V), Storage (Dell PowerStore, PowerMAX, NetApp) and Windows/Linux OS and Services, Compute (Dell Blade and Rack-Mount Servers) and Backup and Restore (Rubrik).
- Strong analytical ability, communication, and ability to work under pressure.
- Knowledge of server virtualization fundamentals.
- Experience with remote access tools and understanding in security protocol compliance.
- Familiarity with ITSM concepts, including Atlassian (Confluence/Jira).
- (Nice to have) Experience with scripting (Python, PowerShell) for automation.
- (Nice to have) Experience on cloud networking (GCP, AWS, or Azure).
- (Nice to have) Certifications: CCNA, CCNP or equivalent.
- (Nice to have) ITIL Foundation certification / ITIL Change and Problem Management familiarity is a plus.
- Good multi-tasking skills working with numerous monitors, communication channels, and multiple engineers/teams.
- Excellent written and verbal communication skills.
- Ability to work effectively in a fast-paced, dynamic environment.
Benefits
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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