Client Financial Services Agent working in hybrid arrangement, providing personalized support and services to members and clients with sound financial advice and solutions.
Responsibilities
Handle client requests.
Perform tasks and research as needed, and recommend appropriate solutions.
Help colleagues manage their schedules and emails.
Be attentive to the needs of members and clients and recommend solutions that meet their needs and expectations.
Help members and clients choose and get the most out of their tools and channels based on their desired level of independence and automation.
Identify business opportunities and participate in sales development initiatives.
Requirements
Attestation of Collegial Studies (DEC) or equivalent diploma
A minimum of three years of relevant experience
Mutual Fund Representative certificate – Autorité des marchés financiers (AMF)
Proficiency in French is required
Understanding of financial documents used in asset management
Knowledge of all products and services targeted to caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors
Knowledge of integrating financial data into systems
Knowledge of compliance with An Act Respecting the Distribution of Financial Products and Services
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of operating procedures related to investment and financing activities
Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
Knowledge of operating procedures related to account openings and the sale of additional products and services
Knowledge of Desjardins business processes (e.g. sales, solicitation and negotiation)
Knowledge of service standards
Available to work five days a week, including one evening per week
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