Vice President managing one of Pfizer's largest solution platforms while driving excellence through innovation. Role focuses on SAP systems, technology strategy, and business process transformation.
About the role
- Deloitte is looking for an ETP Consultant to provide AMS support and implement applications. The role involves troubleshooting incidents and supporting project teams to meet business needs.
Responsibilities
- You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
- To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
- To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
- To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
- To maintain documentation according to firm standards, best practices, and standard operating procedures
- To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.
- To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client
- You may be assigned as part of project team member to implement the application. In this role, you are expected
- To support the project teams in delivery of our solution applications and in development of work products that addresses our clients’ business needs and help achieve their strategic goals.
- To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.
Requirements
- A bachelor’s degree in information technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
- Have at least 2-6 years’ experience working with the SAP S/4HANA or SAP ECC as a support team member, implementation team member of SAP iMRO (Maintenance, Repair, and Overhaul) or SAP PM (Plant Maintenance)
- Good knowledge of integration to other related modules/sub-modules to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
- Any experience within basic technical debugging is an added advantage.
- Have experience in delivering solutions on cloud or on-premise platforms
- Have experience working on traditional waterfall and/or Agile delivery approach
- Ability to lead and/or facilitate discussions, engage stakeholders and drive positive outcomes
- Pro-active, resourceful, able to rally members to collaborate and deliver task assigned in a timely manner
- Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
- Willing to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.
- Ability to travel if required, i.e. to be placed at Client’s site for the project.
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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