Operations Associate at Deliveroo enhancing customer experience through service performance monitoring in Paris. Collaborating with teams to improve service quality in the French market.
Responsibilities
Own service performance for a defined zone and drive high-impact initiatives across restaurants, delivery riders, and customers.
Analyze performance gaps and define clear action plans.
Monitor and improve service quality at both the city and zone levels.
Identify root causes of poor customer outcomes and implement corrective actions.
Requirements
Previous experience in a fast-paced, project-driven organization, preferably at a tech startup or in management consulting.
Strong quantitative and qualitative analysis skills (Excel modeling, database analysis, interviews) and excellent command of Google Suite/Microsoft Office.
Knowledge of SQL is a plus.
Strong communicator with solid stakeholder management skills.
Excellent verbal and written communication skills in English and French.
Benefits
Hybrid working model
A wide range of benefits covering health and well-being, parental leave, retirement plans, and paid time off to support a charity of your choice.
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