Junior Technical Consultant supporting the technical delivery of Degreed implementations with hands-on experience in systems integration and customer support. Collaborating with clients and teams to ensure successful outcomes.
Responsibilities
Support the technical implementation of Degreed products by configuring platforms, integrations, and access models under the guidance of senior consultants
Assist customers with data flows, authentication, and system setup to ensure successful end-to-end technical delivery
Test and validate integrations and technical components against agreed requirements, documenting results and surfacing issues clearly
Contribute to solution design discussions, requirements gathering, and the creation or maintenance of implementation documentation
Support delivery teams with technical training sessions, enablement activities, and post-implementation adoption support
Collaborate with cross-functional teams to resolve technical issues and ensure alignment across implementation efforts
Escalate risks, blockers, or uncertainties appropriately to protect delivery quality and customer outcomes
Requirements
Foundational experience with systems integrations, demonstrated through hands-on exposure to APIs, file-based integrations, or data flows, with the ability to explain how systems exchange and validate data
Working knowledge of identity and access management concepts, such as SSO, SAML, roles, and permissions, including supporting configuration or troubleshooting under guidance
Experience configuring enterprise SaaS platforms or environments, including setting up accounts, environments, or features according to defined technical or business requirements
Applied AI literacy, shown through practical use of AI-powered tools to support technical analysis, documentation, troubleshooting, or learning new systems
Experience testing and validating technical solutions, including following test cases, identifying issues, documenting results, and escalating problems with clear context
Ability to communicate technical concepts to non-technical stakeholders, demonstrated by explaining issues, requirements, or outcomes in clear, structured language
Analytical problem-solving skills, evidenced by breaking down technical issues, forming hypotheses, and systematically investigating root causes
Ability to manage multiple tasks or workstreams simultaneously, prioritizing work and meeting deadlines with guidance from senior team members
Experience collaborating across functions, such as Services, Product, Engineering, or Account teams, contributing effectively within a larger delivery effort
Professional judgment and escalation awareness, recognizing when to proceed independently and when to seek support to reduce delivery or customer risk.
Benefits
We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.
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