Senior Technical Delivery Manager managing technical service delivery and client relationships at Datacom. Overseeing high-quality managed services and fostering a culture of continuous innovation.
Responsibilities
Serving as the primary point of contact for all technical delivery commitments.
Managing service delivery within your offering and resolving delivery issues.
Building trust and strong relationships with clients, understanding their technical objectives and challenges.
Driving productivity and efficiency by leveraging automation, analytics, and insights.
Ensuring delivery assurance through quality processes and hands‑on leadership.
Collaborating with internal capability and offering teams to bring innovation and value creation.
Maintaining service quality and consistent excellence across the team.
Leading, engaging, and developing your team to build high performance.
Requirements
Proven experience in overseeing technical managed services delivery within the environment
Extensive knowledge of architecture, configuration, customisation, and integration capabilities
Strong leadership skills and experience leading technical teams
Exemplary written and verbal communication skills
Ability to manage competing priorities in complex environments
Customer‑centric attitude, urgency, and a flexible, positive “can‑do” approach
Background working with Microsoft technologies
Experience leveraging automation and analytics to optimise service delivery
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