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About the role
- Product Manager at Creative Chaos leading product execution for fintech solutions in transit payments and digital wallets. Collaborating with engineering, operations, and external partners for scalable fintech products.
Responsibilities
- Lead discovery for new features, market requirements, and client-requested enhancements.
- Understand customer needs across mass transit, telco integrations, and payment workflows.
- Support the development of product vision, roadmap, and success metrics for your product area.
- Write clear, detailed requirements (BRDs, PRDs, user flows, technical requirement specs).
- Partner with engineering to define scope, estimate efforts, and plan sprints.
- Work with design teams to ensure user-centric flows across mobile, web, and agent applications.
- Track execution, manage releases, and ensure quality for mission-critical systems.
- Act as a product liaison for telcos, banks, and transport authorities.
- Lead requirement workshops, clarify functional needs, and coordinate technical integration details.
- Support client onboarding, UAT cycles, launch readiness, and post-launch optimizations.
- Collaborate with engineering on API orchestration, backend flows, and platform scalability.
Requirements
- 4–7 years of product management, business analysis, or solution delivery experience.
- Experience in fintech, payments, telco, or mass transit systems.
- Strong understanding of transactional products: wallets, airtime/VAS, top-up systems, or payment integrations.
- Ability to translate client needs into functional and technical requirements.
- Comfortable working with APIs, system diagrams, and integration workflows.
- Strong communication skills and confidence in leading conversations with clients and engineering.
- Good-to-Haves
- Experience in high-growth or emerging-market startups.
- Exposure to offline-first transaction systems or contactless/NFC products.
- Understanding of compliance, reconciliation, and settlement workflows.
- Key Traits
- Ownership mindset — drives outcomes, not motion.
- Structured thinker with strong analytical and problem-solving skills.
- Excellent communicator across clients, developers, and internal leadership.
- High adaptability and thrives in fast-moving environments.
- Detail-oriented with a strong bias for clarity and documentation.
Job title
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Degree requirement
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