Technical Project Coordinator managing IT services including customer onboarding and project management. Collaborating with teams to ensure project success and customer satisfaction.
Responsibilities
The Technical Project Coordinator will be responsible for managing technical projects, including customer onboarding, phishing campaigns, email signature implementations, Sharepoint migrations, and internet installations.
Drive project activities by working with our Service Desk, Field Services, and Engineering departments
Coordinate/ensure all tasks are being completed within expected timeframe
Ensure that procurement is happening as expected
Field engineer scheduling for onsite activities (site surveys, hardware installations)
Validate orders for internet and other services that may need to be provisioned
Interact with assigned Cortavo customers to ensure project definition, planning, date setting, and milestone tracking
Coordinate interactions with Cortavo resources to accomplish project requirements
Maintain understanding of project milestones and timelines by frequent verbal and written communication
Requirements
Bachelor’s degree, Business Administration or related field
Minimum 3 years project management experience
Experience with technical project management (HaaS, SaaS, IT services)
Experience in a customer service/success environment/implementation/project management environment
Experience with project management tools (Smartsheets, Wrike, etc)
Experience with ticketing systems (Autotask, Halo, Jira)
Proficiency in Microsoft Office Suite & Microsoft Teams
Proficiency in Google Suite, particularly Gmail and Google Docs
Strong written and verbal communication skills; empathetic customer service approach
Excellent organizational, time management, and multitasking capabilities
Empathy for customer when delays or issues occur
A true note-taker; drive for accomplishing task on-time or ahead of time
Benefits
Competitive salary, as well as employer contributed health benefits
Hybrid work schedule
401k contribution
Access to a Company cell phone plan
A seat on an energetic team that collaborates and pushes each other to be better
A fast-paced but cooperative environment with endless potential for growth
Celebration events for team and Company successes throughout the year
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