Data and Analytics Technical Manager leading data and analytics solutions for clients in a professional services firm. Requires deep technical expertise in data architecture and analytics with a collaborative approach.
About the role
- Customer Delivery Manager with Convera ensuring best in class care from first contact to resolution. Focused on customer escalations, team coaching, and collaboration for continuous improvement.
Responsibilities
- Drive a seamless customer experience
- Develop in-depth knowledge of our product offerings
- Collaborate with Relationship, Product, Operations and Compliance teams
- Own and investigate customer escalations and complaints
- Analyzing and solving problems of diverse scope
- Evaluate processes, devise improvements, measure results, and iterate
- Ability to imagine and ambitiously drives towards “Best in Class Customer Care”
- Identifying and documenting the root cause or defect trends
- Conduct regular service reviews with customer
- Understand regulatory requirements
- Manage requests from external legal entities
- Required to work on projects and assist with business improvements
- Supports leadership with delivering Management Information, regulatory reporting, and analytical reporting
Requirements
- A minimum of 5 years of related experience
- Bachelor’s degree (or similar); or equivalent work experience
- Expert communication skills, both written and oral
- A passion for Best-in-Class Customer Care, a Customer Champion
- Exceptional problem-solving ability, backed by good judgement
- Experience with bringing cross functional teams together to problem solve
- The ability to enhance relationships and networks with senior internal/external partners
- Be a self-starter and master of time management
- Strong knowledge of MS applications
- Ability to view, analyse and present data to differing audiences
- Must be able to conduct regular client visits face to face
Benefits
- Market competitive salary
- Opportunity to earn an annual bonus
- Great career growth and development opportunities in a global organization
- A flexible approach to work (hybrid model)
- Generous insurance (health, disability, life)
- Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption)
- Paid time off for volunteering opportunities (5 days per year)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Manager leading the industrial products assurance team at RSM, providing high - quality client service and managing audit engagements. Mentoring associates and ensuring compliance with financial reporting standards.
Senior Manager managing Life & Disability claims team at Sun Life U.S. Ensuring operational efficiency and excellent client relations for disability claims.
Health Information Manager ensuring high quality inpatient coded data for various reporting needs. Conducting coding quality audits and participating in ongoing quality activities.
Manager, Expense Management overseeing expense reporting and analysis across Sun Life Canada. Coaching finance candidates and enhancing expense management reporting for executive insights.
Portfolio Manager in Sun Life managing business management practices and processes within the Technology Strategy and Transformation team. Leading planning, budgeting, financial management, and reporting.
Regional Sales Manager leading and expanding distribution - led retail business for ENOX across Maharashtra, Madhya Pradesh, and Chhattisgarh. Responsible for revenue growth, key account management, and sales operations.
Assistant Manager responsible for implementing nature sustainability initiatives at Lloyds Banking Group. Assessing impacts and collaborating across teams to ensure group - wide environmental goals are met.
Education Program Manager for LexisNexis Risk Solutions managing customer training programs. Leading design and execution of high - impact training initiatives for strategic accounts across multiple business units.
Manager, Strategy at Paramount focused on developing and executing growth strategies. Collaborating across teams for strategic initiatives in media products and business opportunities.