Software Developer developing and maintaining inspection technologies for pharma. Collaborating with teams to enhance automation frameworks and provide support globally.
About the role
- Staff Software Engineer driving AI transition for conversational banking at the Commonwealth Bank. Leading engineering direction and ensuring modern AI-powered solutions across customer interactions.
Responsibilities
- Provide technical leadership and strong hands-on engineering across AI Self-Service, with a focus on voice bot migration
- Drive the transition from legacy IVR to an AI-enabled voice platform, ensuring stability, scalability, and cost efficiency
- Design and build low-latency, highly available conversational systems suitable for high-volume voice interactions
- Lead solution design within your domain, aligning with enterprise patterns and integration boundaries
- Contribute to agentic orchestration and generative AI capabilities within chat and voice experiences
- Uplift engineering practices — including CI/CD, DevSecOps, testing, observability, and reliability
- Embed security, risk, and compliance considerations into conversational and AI system design
- Mentor engineers and influence technical outcomes through collaboration, coaching, and pragmatic decision-making
Requirements
- Strong experience delivering large-scale, distributed systems in complex or regulated environments
- Strong backend engineering experience (with full-stack exposure advantageous)
- Experience building and operating microservices in cloud-native environments
- A deep appreciation for performance and latency considerations — particularly in real-time or voice-based systems
- Experience modernising legacy platforms while balancing delivery risk and operational stability
- The ability to lead technical outcomes within a squad and influence across adjacent teams
- Solid architecture awareness, including service/domain boundaries and integration complexity
- Highly regarded: Experience with conversational AI, voice platforms, or contact centre technologies
- Exposure to generative AI platforms (e.g., OpenAI, Copilot Studio) and agentic orchestration patterns
- Experience supporting high-volume, customer-facing digital or conversational platforms.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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