Supervisor leading outreach team within Quality Contact Center for Astrana Health. Driving culturally competent member interactions to support healthcare quality outcomes.
About the role
- Coloplast's Consumer Advisor responsible for educating end-users and caregivers on product use. Handling inquiries and providing support during regular business hours.
Responsibilities
- Support and educate end-users and caregivers with Coloplast products and services
- Respond to consumer inquiries and concerns via phone, email, and letters promptly
- Acquire and demonstrate necessary subject matter expertise for product application and problem resolution
- Accurately document each end-user program enrollment in Coloplast systems
- Responsible for data quality, including self-audit of work
- Communicate about intimate health care issues and anatomical functions
- Utilize resources to stay current with industry developments and competitor's products
- Work as a team with other members of the consumer care team
- Complete monthly activity goals
Requirements
- Self-driven, to-the-point communicator
- Bilingual (English and Spanish)
- Highly structured approach with attention to detail and proper documentation of all work
- Excellent verbal and written communication skills
- Intermediate computer skills in MS Excel, PowerPoint and Word
- Critical thinking and problem solving skills
- Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool
- Able to work well in cross-functional teams, independent, yet a team player
- Passionate about identifying the correct solution and improving the end-user's quality of life
- Ability to travel (approximately 10%)
Benefits
- Comprehensive medical, dental, and vision insurance plans
- Access to company sponsored wellness programs and mental health resources
- Paid leave of absence for qualifying events
- Generous paid parental leave for both birthing and non-birthing parents
- 401(k) plan with company match that vest immediately
- Financial planning services to help you secure your future
- Corporate discount programs for goods and services
- Generous paid time off
- Flexible work hours
- Professional development opportunities through training programs, mentorship, and tuition reimbursement
- Recognition programs to celebrate achievements and contributions
- Participation in team-building activities, volunteer opportunities, and company-sponsored events
- Sustainability strategy for running the company in a more sustainable way
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