About the role

Bilingual Consumer Advisor providing support and education on Coloplast products for end-users and clinicians. Engaging in customer service and maintaining quality records while ensuring effective communications.

Responsibilities

Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics.
Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users.
Accurately and thoroughly document each end-user program enrollment in Coloplast systems per standard department procedures.
Responsible for data quality, including self-audit of work.
Educate clinicians on Coloplast products in clinical setting by establishing and maintaining relationships with key clinicians.
Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and consultative manner.
Utilize available resources to stay current with industry developments and competitor's products, services and business activities.
Communicate and work as a team with the field sales representatives and consumer care team to ensure excellence service.
Complete monthly inbound and outbound call activity goals.
Other duties as assigned.

Associates or Bachelor's degree and / or a combination of at least 1 - 6 years’ healthcare customer service/sales experience.
Bilingual (English and Spanish).
Experience in a call center environment preferred.
Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phone.
Self-driven, to-the-point communicator.
Highly structured approach with attention to detail and proper documentation of all work.
Excellent verbal and written communication skills.
Intermediate computer skills in MS Excel, PowerPoint and Word.
Critical thinking and problem solving skills.
Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool.
Able to work well in cross-functional teams, independent, yet a team player.
Passionate about identifying the correct solution and improving the end-user's quality of life.
Ability to travel (approximately 10%).
Healthcare industry experience preferred.

Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
Access to company sponsored wellness programs and mental health resources.
Paid leave of absence for qualifying events.
Generous paid parental leave for both birthing and non-birthing parents.
A competitive 401(k) plan with company match that vest immediately.
Financial planning services to help you secure your future.
Corporate discount programs for goods and services.
Generous paid time off.
Flexible work hours.
Flexible work arrangement options to help you balance your personal and professional life may be available.
Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
A supportive work environment where everyone feels valued, and has a sense of belonging.
Participate in team-building activities, volunteer opportunities, and company-sponsored events.
Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.