Senior Product Manager leading Sign Up, Sign In, and Recovery processes across Coinbase products. Driving execution and metrics for user authentication while enhancing security measures.
Responsibilities
Own Sign In and Sign Up vision, strategy, and execution across all Coinbase products
Drive key metrics including sign in success rate, sign up success rate, time to login (<10s), and CX contact rate
Lead the path to passwordless authentication (passkeys, biometrics) and drive adoption of unphishable authentication methods
Own session management, device identification, and session hijacking protection
Partner with Risk on account recovery flows and ATO prevention
Reduce duplicate account creation and improve returning user experience
Balance compliance requirements (SCA, regional regulations) with user experience
Requirements
7+ years of product management experience
Experience with authentication, identity, or security products
Strong analytical skills with experience defining and tracking success metrics across complex funnels
Ability to balance security/compliance requirements with user experience
Experience partnering across multiple product groups without owning end-to-end UX
Strong technical aptitude to partner with engineering on session management, device identification, and authentication systems
Nice to haves:
Experience with passwordless authentication (passkeys, biometrics, WebAuthn)
Experience with bot detection/prevention, fraud, or ATO mitigation
Crypto or fintech experience
Experience with mobile and web authentication flows
International product experience (regional authentication requirements)
Benefits
Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)).
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