Senior Facilities Manager leading the delivery of FM services across residential client estates in West London. Overseeing teams and ensuring compliance with safety and quality standards.
Responsibilities
Manage all hard and soft service providers, monitoring SLAs and KPIs and re-tendering to ensure delivery of an efficient, quality and value for money service for our clients and the occupiers of their buildings/sites
Assist in the preparation and managing budgets in accordance with the RICS code of practice
Monitoring and control of budget expenditure in tandem with Cluttons client accounting team
Lead and develop FM team, Gardeners & Porters across the portfolio.
Assist in the Control of all Environmental and Health and Safety, ensuring compliance across all buildings and sites with legislation, codes of practice and Cluttons policies and procedures
Visiting and inspecting buildings and sites as necessary to ensure, as a minimum, key deliverables are met
Support capital/refurbishment projects.
Maintain accurate records via the systems used within the business.
Assist with internal and external parties in relation to project works across the portfolio
Regular and accurate reporting to the partners/property managers, clients and Cluttons H&S director
Dealing with ad hoc queries and tasks from the property management team, clients and occupiers
Developing and building good working relationships with residents & leaseholders to resolve issues promptly and professionally
Drive process improvements & service levels across the portfolio.
Requirements
*Essential qualifications*
Proven experience in facilities management, preferably in a residential setting
IOSH/NEBOSH qualification or demonstrated knowledge and experience of health and safety
Membership of IWFM or another FM qualification
Strong IT skills
*Essential experience*
Experience of managing residential blocks
Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative
Experience in facilities management or property management role
Setting and management of budgets
Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations.
Experience of using property management systems (TRAMPS, Filestore, Vanitfy would be an advantage)
Experience in the use of online environmental, health and safety management and compliance systems (e.g RiskWise)
Benefits
Hybrid working - to give you the flexibility you need
Holidays: 25 days increasing in line with length of service to a maximum of 30 days
Enhanced auto enrolment pension scheme - to help you save for the future
Life assurance - to protect your loved ones should the worst happen
Interest free season ticket loans
Cycle to work scheme - discounted bicycles
Flu and eye care vouchers - to keep you healthy
Employee Assistance Programme - 24/7 health & wellbeing support
Help@Hand Remote GP app - to give you and your family access to medical experts quickly
Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more
Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:**
Purchasing up to 5 days additional holiday
Discounted gym membership
Discounted dental insurance
Discounted private medical insurance for family cover
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