Consultant for financial services helping clients achieve financial freedom in Germany. Working in a hybrid role with on - site presence in Berlin and home office options.
About the role
- Customer Service Specialist handling inquiries from Air France passengers and clients. Ensuring professional support through email and phone communication.
Responsibilities
- As a customer service specialist, you will hold one of the most important roles in our company as the link between our passengers and our customers.
- As a future remote customer service specialist, you will be responsible for ensuring the proper handling of Air France passengers' and customers' requests.
- You are comfortable both writing emails and providing telephone support, and you will demonstrate professionalism across both channels.
- The daily challenge for our employees is to satisfy customers with requests related to post-flight claims, loyalty programs, flight reservations, B2B activities and social media.
- If you enjoy working in an international and constantly evolving environment, this is your opportunity.
- Have a strong desire to help others, be naturally outgoing and committed to improving the customer experience.
- Deliver high-quality service to our customers in multiple languages.
- Work collaboratively with other departments/offices around the world.
- Provide comprehensive customer support.
- Handle customer inquiries both by phone and by email.
Requirements
- Advanced level of French and English, written and spoken (C1).
- Willingness to communicate and assist customers; readiness to go the extra mile to satisfy customers.
- Professionalism, punctuality, responsibility and team spirit.
Benefits
- Comprehensive paid training
- Meal vouchers after three months of employment, worth 160 CZK per worked day
- 20 days of paid leave per year + 3 additional rest days
- Coverage of your medical expenses from your first day of employment
- Travel fund: Up to 12,000 CZK per year for reimbursement of flight tickets
- Leisure allowance: Up to 6,000 CZK per year to spend on sports, relaxation activities, language courses, etc.
- Discounted air tickets after one year of service — only airport taxes will apply. You will be entitled to 2 round-trip tickets per year to any Air France destination. Your legal partner and your children can also benefit.
- At BlueLink: two cafeterias, a massage chair, a foosball table and a relaxation room are available
- Possibility to work from home (in accordance with internal policy)
- Possibility to work abroad (maximum 40 calendar days per year according to internal policy)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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