Hybrid Site Reliability Engineer

at cloaked

• Job title: Site Reliability Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $210,000 - $260,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, DNS, Google Cloud Platform, Grafana, Jenkins, Kubernetes, Linux, NoSQL, Prometheus, Python, SQL, TCP/IP, Terraform, Unix, Go
• Location requirements: Hybrid, New York City, United States

About the role

• Senior Site Reliability Engineer responsible for maintaining critical infrastructure for Cloaked's privacy platform. Leading incident responses and ensuring reliability and scalability as the company grows.

Responsibilities

• Define and maintain SLOs/SLAs that balance user experience with engineering velocity
• Implement comprehensive monitoring and alerting in Datadog to detect production issues
• Build resilient architectures that gracefully handle failures
• Establish error budgets and use them to make data-driven decisions about feature velocity vs. stability
• Lead incident response as primary on-call for infrastructure, taking critical load off leadership
• Conduct thorough, blameless post-mortems to prevent recurrence
• Build and maintain runbooks that enable faster resolution
• Serve as the first line of defense when production issues occur
• Identify and eliminate repetitive manual work through intelligent automation
• Build self-healing systems that reduce operational burden
• Improve deployment pipelines for faster, safer releases
• Own reliability for a platform running on AWS with Kubernetes, ArgoCD, Cloudflare, and Terraform.

Requirements

• Solid experience with Infrastructure as Code (Terraform, CloudFormation, or similar) — building and managing cloud infrastructure programmatically
• Deep Kubernetes experience beyond basic deployments — networking, resource management, storage, security contexts, and debugging complex cluster issues
• Proficiency in Python, Go, or similar languages; you build tools and automate workflows that others want to use
• Experience with CI/CD pipelines (GitLab CI, GitHub Actions, Jenkins) and deployment strategies (blue-green, canary, rolling)
• Expertise with observability tools (Datadog, Prometheus, Grafana) — distributed tracing, metrics, and log aggregation
• Strong Linux/Unix administration background with deep system-level understanding
• Production experience with major cloud providers (AWS, GCP, Azure) — networking, compute, storage, and managed services
• Operational experience with databases (SQL and NoSQL) and their performance characteristics
• Deep knowledge of network protocols and troubleshooting (TCP/IP, DNS, HTTP/S, load balancing)
• Ability to define meaningful SLIs/SLOs, calculate error budgets, and make data-driven reliability decisions
• Experience running incidents under pressure, writing post-mortems that drive change, and implementing preventive measures
• Ability to profile applications, identify bottlenecks, and optimize resource utilization
• Experience with capacity planning — forecasting growth and scaling infrastructure proactively
• Clear communication of complex technical issues to non-technical stakeholders
• Documentation that others actually want to read.

Benefits

• Cloaked employees have 401K, as well as top of the line Health, Dental, and Vision benefits.
• We offer flexible work arrangements and the ability to work remotely as needed.
• Cloaked provides a home office stipend in addition to a new company laptop (and other tech depending on the role).
• 🌴Competitive PTO: We encourage employees to take a minimum # of vacation per quarter.
• 🤸Monthly health stipend: Used for any kind of physical, mental or emotional care you’d like to take for yourself.
• 🥗 Late Night Meals: We offer employees a monthly meal stipend to be used when they don't have time to get a home cooked meal going!
• 🧠 Professional Growth: Opportunities for career development and personal growth are provided to all employees.