DevSecOps Consultant integrating security into IT development and operational processes. Advising clients on seamless integration of security requirements into DevOps workflows.
About the role
- Non Production Management Technical Lead position in North America DevOps for GCG applications. Requires strong DevOps, production management, and leadership skills with a focus on consumer applications.
Responsibilities
- Provides expertise related to various Distributed Consumer Applications across multiple Lines of Business in North America
- Enable Production management processes in non production environment to provide environment stability
- Execute robust service readiness
- Facilitate standard toolset adoption for all services in the domain
- Works as a L2 expert to support the Incident Management, Problem management, risk management and Change management , CI/CD enablement pipeline for SRE function identified
- Has Overall accountability of non production stability for his area/domain
- Partners with Level 3 support teams to improve resolution rates, efficiency targets, and organizational Service Level Agreements
- Performs SRE analysis and remediates identifies issues with the stakeholders and hold them accountable during release signoffs
- Partners with SRE enablement and works as SRE eventually to identify the key areas and provides the SRE recommendation from UAT to PERF and PROD for key business transactions supported
- Identifies and leads the implementation of Service Automation to reduce cost, reduce risk, improve efficiency and enable Service Management to keep up with the ever-increasing volume of with fast pace of newer technologies
- Continually evolve the working practices within and services provided by Production Management to improve efficiency and productivity
- Ability to conduct blameless problem management/post-mortem phase of major incidents, develop executive briefings, assess major incident impacts and drive service improvements to prevent repeat of an incident
- Create PMR for P1/P2 incidents and close on the actions
- Identify the risks, classify them in the non production estate and work with the peers , team members , create Service Improvement plans and drive them to closure
- Create Operational readiness documents for major initiatives and provide handover to production team in a seamless manner
- Work with SRE team to create a proactive analysis of UAT and PERF view before handing over to production management
- Accountable for end to end service health of NAM Core space
- Overall accountable for patching , changes, Infra changes, certificates and other KTLO activities in his domain assigned
- Overall accountability of the monitoring and its usage by its stakeholders
- Work with the monitoring team for setup and overall accountability
- Represent DevOps team in various digital forums and facilitate generate of reports and presentations
- Be proficient in various technologies of OSE, Apigee, AWS and other new age technologies
- Adopt automation laid down by Production management automation and AIOps
- Support and Achieve successful internal audits
Requirements
- 8+ years development or production support experience with North America Consumer applications
- Experience or familiarity Cloud Technology is a plus
- Solid ITIL Foundation understanding
- Engineering Background in system admin, development, DevOps or equivalent field, preferably with experience in Distributed Consumer applications
- Experience/ familiarity with automation technologies, advanced analytics and predictive modelling
- Ability to develop and manage relationships at all levels
- Experience with databases i.e. Oracle, DB2
- Experience in programming in one of the following languages unix shell scripting, Java, etc.
- Competent with cloud concepts i.e. API, web services and microservices
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- planned time off (vacation)
- unplanned time off (sick leave)
- paid holidays
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