Outbound Financial Services Representative reaching out to clients at CIBC. Advising on financial services products and assisting with their financial needs through a fast-paced Contact Centre.
Responsibilities
Proactively reach out to clients through outbound calls to suggest financial services products
Engage in meaningful conversations to understand clients' financial needs
Quickly provide information and resolutions to clients' issues
Participate in ongoing learning to stay up to date with new and existing solutions
Requirements
Bilingual in French and English to support business operations outside of Quebec, Canada.
Ability to work independently as an Agent@Home
Wired Internet connection capable of supporting excellent call quality and high-speed response rate
Flexible to work from Monday to Friday from 9:00 AM to 08:00 PM and Saturday from 10:00 AM to 6:00 PM
Knowledge of CIBC’s comprehensive financial product offerings.
Benefits
Competitive compensation
Banking benefit*
Wellbeing support
Employee and family assistance programs
MomentMakers, our social, points-based recognition program
Job title
Financial Service Representative – Outbound Calls, Bilingual
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