Senior Implementation Analyst serving as the liaison between Operations and IT at GXO. Define business requirements and coordinate communication for logistics system implementation.
About the role
- Container Flow Analyst optimizing container logistics and serving as key contact at CHEP. Collaborating with stakeholders to resolve issues and improve operations in Monterrey, MX.
Responsibilities
- Lead resolution of complex and critical customer inquiries
- Collaborate with internal stakeholders to resolve customer issues
- Oversee resolution of billing disputes
- Monitor customer account performance
- Maintain accurate customer records within CRM systems
- Support customer engagement initiatives
- Proactively manage high-priority issues related to service delivery
- Contribute to continuous improvement efforts
Requirements
- Minimum 2 years experience with supply chains
- Minimum 2 years experience with data analysis
- Strong knowledge of the automotive industry, market, and supply chain
- Strong focus on customer care and relationship management
- Strong interpersonal & communication skills
- Decision-making and problem-solving skills
- Technical user: SAP; Salesforce; MyCHEP, Business Warehouse, PowerBI
- Intermediate MS Office skills (Outlook, Excel, Power Point)
- Must be fluent in English and Spanish.
Benefits
- Hybrid Work Model
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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