Genesys Administrator providing technical support for the Genesys Cloud platform. Collaborating with IT and training operations teams to enhance user experience in a remote job.
CS
Hybrid Senior Discovery IT System Administrator, Top Secret Clearance Required
Posted 3 weeks ago
About the role
- Senior Discovery IT System Administrator assisting with legal accounts for CGS, supporting electronic discovery applications and related tools in a fast-paced environment.
Responsibilities
- Contractor shall ensure the day-day availability of electronic discovery applications and related tools;
- Contractor shall administer and monitor all installed systems and infrastructure, install, configure, test and maintain operating systems, application software and system management tools;
- Contractor shall monitor and test application performance for potential bottlenecks, identify possible solutions, and work with vendors and developers to implement fixes;
- Contractor shall maintain security, backup, and redundancy strategies;
- Contractor shall assist technical architecture design discussions;
- Contractor shall liaise with vendors on behalf of OGC to address product issues;
- Contractor shall develop and provide training for the end-users;
- Contractor shall provide general support, subject matter expertise and advice on the use of electronic discovery tools and applications;
- Contractor shall reverse engineer and document the as-is architecture of existing legacy applications or systems;
- Contractor shall analyze capabilities, interview and collect business requirements and translate it into technical requirements;
- Contractor shall support the discovery application integration/migration activities;
- Contractor shall contribute to the Knowledge Management databases by creating and improving technical knowledge articles to assist in future resolution of issues;
- Contractor shall have legal technology experience and knowledge of the EDRM;
- Contractor shall assist in the implementation of e-discovery tools ( i.e. Relativity, Veritas eDP, or other review platform applications hosted in the cloud environment;
- Contractor shall have the skills, knowledge and abilities to support backend infrastructure, data migrations, application installation, management and configuration;
- Contractor shall have the ability to install, operate, and manage Microsoft server 2019/2022 and Microsoft SQL Server 2019/2022;
- Contractor shall have ability to operate, and manage cloud technologies to include Microsoft Azure, Amazon AWS, VMware, Azure servers, Azure Functions, and Azure API Gateways and/or AWS EC2 servers, AWS Lambda and AWS API Gateways;
- Contractor shall have ability to operate and manage relational databases, MySQL and/or SQL Server 2012 or higher.
Requirements
- Contractor shall ensure the day-day availability of electronic discovery applications and related tools;
- Contractor shall administer and monitor all installed systems and infrastructure, install, configure, test and maintain operating systems, application software and system management tools;
- Contractor shall monitor and test application performance for potential bottlenecks, identify possible solutions, and work with vendors and developers to implement fixes;
- Contractor shall maintain security, backup, and redundancy strategies;
- Contractor shall assist technical architecture design discussions;
- Contractor shall liaise with vendors on behalf of OGC to address product issues;
- Contractor shall develop and provide training for the end-users;
- Contractor shall provide general support, subject matter expertise and advice on the use of electronic discovery tools and applications;
- Contractor shall reverse engineer and document the as-is architecture of existing legacy applications or systems;
- Contractor shall analyze capabilities, interview and collect business requirements and translate it into technical requirements;
- Contractor shall support the discovery application integration/migration activities;
- Contractor shall contribute to the Knowledge Management databases by creating and improving technical knowledge articles to assist in future resolution of issues;
- Contractor shall have legal technology experience and knowledge of the EDRM;
- Contractor shall assist in the implementation of e-discovery tools ( i.e. Relativity, Veritas eDP, or other review platform applications hosted in the cloud environment;
- Contractor shall have the skills, knowledge and abilities to support backend infrastructure, data migrations, application installation, management and configuration;
- Contractor shall have the ability to install, operate, and manage Microsoft server 2019/2022 and Microsoft SQL Server 2019/2022;
- Contractor shall have ability to operate, and manage cloud technologies to include Microsoft Azure, Amazon AWS, VMware, Azure servers, Azure Functions, and Azure API Gateways and/or AWS EC2 servers, AWS Lambda and AWS API Gateways;
- Contractor shall have ability to operate and manage relational databases, MySQL and/or SQL Server 2012 or higher.
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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