Account Manager responsible for strategic customer accounts in Tokyo, enhancing customer success and driving revenue growth through digital transformation proposals. Hybrid work model with diverse global culture.
About the role
- Entry-level Sales Operations Account Representative assisting seasoned sales professionals and supporting customer engagements at CDW. Includes hybrid work model combining remote and in-office responsibilities.
Responsibilities
- Support Sales Professionals with day to day tasks such as creating quotes, processing orders, and managing bids.
- Prepare customer quotes and product configurations using CDW tools and resources.
- Process sales orders accurately, ensuring the right pricing, contracts, and terms are applied.
- Track orders and requests from start to finish, helping resolve issues and keep work moving forward.
- Provide timely updates to Sales Professionals on order status, quotes, and other requests.
- Communicate directly with customers, as needed, to share order updates or support special requests.
- Assist with basic services requests and coordinate follow up to ensure a smooth customer experience.
- Participate in sales team meetings to build relationships and stay aligned on priorities.
- Learn and maintain knowledge of products, promotions, and CDW’s go to market approach.
- Complete required training and partner accreditations to build skills in solutions and services.
- Bring a strong sense of urgency, attention to detail, and a customer first mindset to everything you do.
Requirements
- Self-motivation, strong ambition and interest in directly impacting the business landscape through technology solutions
- Dedication and commitment to a long-term sales career including prescriptive, continued sales, technology and strategic tools enablement.
- Passion for relationship building, creative problem-solving and strong verbal and written communication skills
- Ability to demonstrate resiliency
- Natural curiosity and a desire to learn, grow and develop your sales and technology skillset
- Ability to develop lasting customer relationships
- Work experience in industries such as technology, retail, restaurant, hotel, fitness and/or any sales experience
- Experience working or interacting with people, for example: community involvement, student organizations/clubs, internships and/or sports.
Benefits
- Bonuses
- Professional development
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