Senior Boot ROM Engineer specializing in secure firmware development for embedded platforms. Collaborating with cross - functional teams to ensure security compliance and integrate advanced technologies.
About the role
- Service Desk and Onsite Engineer providing 1st and 2nd level support for Canon customers. Resolving technical issues and ensuring effective communication via phone, email, and chat.
Responsibilities
- Provide 1st and 2nd level technical support to customers, both remotely and onsite (including phone, email and live chat)
- Log all interactions and tickets in ServiceNow with accurate categorisation and clear documentation
- Take full ownership of tickets, ensuring timely updates, proactive communication and resolution in line with CBS procedures
- Diagnose and resolve hardware, software and application issues
- Respond promptly to support tickets and log incidents and service requests in the relevant ITSM tool
- Escalate complex issues to 3rd level support teams or external vendors when appropriate
- Perform administrative tasks including Active Directory, O365/Exchange, application deployment and SOE updates
- Adhere to CBS Service Desk processes, SLAs, escalation pathways and ticket quality standards
- Support continuous improvement by updating documentation, sharing insights and contributing to process enhancements
Requirements
- 1+ year experience in a Service Desk or similar IT support role
- 3+ years’ experience in a customer support environment
- Strong technical aptitude across Microsoft technologies as Windows 10/11, Office 365, Exchange troubleshooting, Azure fundamentals
- Hardware support in CPUs, RAM, motherboards, monitors, peripherals, printer setup and troubleshooting
- Networking fundamentals, mobile device support, basic storage media troubleshooting, Intune endpoint management
- Exposure to ChromeOS support and Google Admin Console (highly desired)
Benefits
- Bonus Leave including Birthday leave, Canon Day leave, Kyosei Day
- Training and development opportunities to help you bring your goals to life
- Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
- Canon products offered at discounted rates
- Education assistance to support the cost of any external training that gives you new skills for your job
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Project Engineer at Aurecon delivering capital and brownfield engineering projects. Supporting various client projects in Queensland with a focus on hands - on project delivery.
Process Engineer supporting process design and risk management for resources and energy projects. Collaborating with multidisciplinary teams in Queensland's thriving industrial sector.
Hydraulic Engineer responsible for designing projects and compiling construction documents in Ho Chi Minh City. Collaborates with various departments to complete assigned tasks efficiently.
Lead Industrial Engineer managing large - scale logistics and warehouse automation projects at FedEx. Overseeing project delivery, stakeholder engagement, and operational efficiency across multiple business units.
Applications Engineer programming and leading projects for Smart Grids within Ormazabal's Digital Hub. Seeking a passionate individual to join a leading innovative company.
Electromechanical Engineer at Ormazabal developing innovative electrical solutions for a sustainable energy future. Involved in analyzing and designing electrical systems in a hybrid work environment.
Senior Sales Engineer in the energy sector, collaborating with clients and providing tailored solutions. Focused on commercial strategy and technical support in Italy with hybrid work schedule.
Escalator Engineer maintaining and servicing escalators for KONE's Service and Maintenance team in various UK locations. Involves minor repairs and customer service responsibilities.
Civil engineer designing mechanical systems that improve operational efficiency for hydroelectric facilities. Collaborating with multidisciplinary teams to deliver reliable and safe project outcomes.