Genesys Technical Architect responsible for consulting, designing, and overseeing solutions on the Genesys platform. Engaging with clients for requirement analysis and implementation.
Responsibilities
Solution Consulting & Requirement Analysis
Engage with clients and stakeholders to understand business needs.
Translate functional requirements into detailed technical architecture.
Provide consultative guidance on Genesys features, capabilities, and best practices.
Technical Architecture & Implementation
Architect and design end-to-end solutions using Genesys Cloud / Genesys Engage.
Ensure solution integrity, architecture standards, and deployment strategies.
Oversee implementation, configuration, and third-party integrations.
Project Delivery & Support
Collaborate with development, integration, and QA teams.
Conduct technical reviews and troubleshoot solution performance.
Create documentation including design specs and deployment guides.
Requirements
Bachelor’s in Engineering, Computer Science, or related field.
8+ years in the Genesys ecosystem with 4+ years in architecture/consulting
Benefits
Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally renowned group
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