Hybrid Governance Coordinator

at Cantourage UK

• Job title: Governance Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £30,000 - £35,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United Kingdom

About the role

• Governance Coordinator ensuring quality and compliance across both clinic and pharmacy settings. Collaborating with teams to improve patient care while resolving complaints and conducting audits.

Responsibilities

• Lead the investigation of complaints from patients and other stakeholders.
• Collaborate with teams internally to gather data, identify root causes, and implement corrective and preventive actions (CAPA).
• Maintain accurate documentation of complaints investigations and track resolutions.
• Support on medication quality complaints
• Support patients with complaints
• Assist in preparing for internal and external audits in both clinical and pharmacy environments.
• Conduct routine quality checks to ensure compliance with regulatory requirements.
• Support the development and implementation of action plans to address audit findings.
• Participate in continuous quality improvement initiatives.
• Contribute to the development, review, and revision of Standard Operating Procedures (SOPs).
• Provide training and support to staff on quality processes and regulatory requirements.
• Stay up to date with healthcare regulations, particularly relating to clinical care and pharmacy practice.
• Ensure documentation and processes comply with national standards.
• Work closely with both clinical and pharmacy teams to ensure seamless communication and collaboration on quality-related matters.
• Serve as a point of contact for quality issues, providing guidance and support as needed.

Requirements

• Previous experience in quality assurance, preferably within a healthcare, clinical, or pharmacy setting.
• Familiarity with healthcare regulations and standards (e.g., CQC, GPhC, MHRA).
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and quality management systems.
• Attention to detail and a commitment to accuracy.
• Ability to manage multiple tasks and meet deadlines.
• Strong investigative and root cause analysis skills.
• Collaborative mindset with a proactive, solution-oriented approach.

Benefits

• Competitive salary
• 25 days holiday (rising to 27 after one year, rising to 30 after two years) + bank holidays
• 5% matched pension
• Cycle-to-work scheme
• Enhanced Maternity & Paternity Leave
• Opportunities for development and growth
• A dynamic and supportive work environment