Customer Success Professional at WRITER managing deployment and activation across customer portfolios. Engaging deeply to drive AI investment success and measurable outcomes in enterprise settings.
About the role
- AI Governance & Reporting Intern for Canada Life's Data, AI Automation & Platforms team. Supporting governance, automation, and reporting to operationalize responsible AI.
Responsibilities
- Maintain the AI use‑case inventory and lifecycle records across intake, review, approvals, and monitoring.
- Triage AI use-cases and ensure adherence to AI policies/standards (privacy, security, legal, etc.).
- Support governance forums and prepare briefing materials for the AI Review Group.
- Build and automate dashboards (e.g., in Power BI) showing AI use-case throughput and AI use case assessment lifecycle.
- Produce executive‑level summaries - clear narratives, visuals, and call‑outs on trends, risks, and decisions needed.
- Create automated reporting flows using Power Automate (notifications, SLA reminders, approvals tracking).
- Synthesize input from Architecture, Legal, Privacy, Risk, and Responsible AI reviews to build integrated reports.
- Analyze trends in AI adoption, tools, and KPI reporting.
- Improve and maintain governance templates, checklists, and SharePoint content.
- Support continuous improvement of the AI governance workflow and stakeholder experience.
- Work with cross‑functional teams across Canada Life to ensure alignment on standards, controls, and reporting cadences.
- Partner with global and local teams working on AI, automation, analytics and reporting.
Requirements
- You must be a student registered in a Canadian College or University.
- This position is for students returning to school after their work term or requiring a placement as requirements for graduation.
- While not required, preference will be given to students enrolled in a registered Co-op program.
- Strong interest in AI, including foundational understanding of AI/ML, AI products and services.
- Interest in privacy, risk, and governance in a financial services context.
- 2–3 years of academic or project experience in analytics, tech, or business.
- High proficiency in Power BI and Power Automate (required).
- Curiosity about AI and technology trends and an emerging POV on their risks and opportunities.
- Analytical problem‑solver with strong attention to detail.
- Clear written and verbal communicator.
- Organized, dependable, and able to work across multiple teams.
Benefits
- Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Company-matching pension plan, share ownership program and additional investment options.
- Employee recognition programs, service milestone celebrations, employee discounts and more!
- We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
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Customer Success professional driving AI adoption through deployment and activation success with enterprise clients. Collaborating to translate use cases into measurable outcomes with WRITER's AI solutions.
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