Consultor de Viagens providing travel consultancy and sales at BWT Operadora. Focused on tourism services and customer satisfaction in Manaus/AM.
Responsibilities
Provide specialized travel consultancy and resolve customer inquiries via digital channels and telephone;
Prepare quotes and sell travel services (packages and forfait) to customers through the Sales Portal;
Meet targets established by Management;
Analyze, synthesize and report on trends or issues in destinations within your area of expertise;
Participate in training sessions;
Request blocks and reservations of tour packages from suppliers;
Respond to, inform, and clarify any questions from the operations team regarding bookings made;
Act as an agent of change and continuous improvement for your area, aligned with the company’s strategic planning, optimizing internal processes;
Care for and safeguard equipment and systems provided by BWT or partners, reporting any damage or issues identified;
Deliver on customer expectations by addressing requests submitted by customers, and evaluate recurring situations so they can be handled via the Sales Portal.
Requirements
Availability to work on-site in Manaus, AM;
Previous sales experience;
Proficiency in Microsoft Office;
Experience in the tourism industry.
Benefits
Swile meal voucher;
Transportation voucher;
Health insurance (Amil);
Dental care (Dental Uni);
Psychological counseling;
Nutritional support;
Total Pass;
Partnership with SESC;
Birth benefit;
Birthday day off;
Discounts on higher education courses at Uniasselvi;
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