Full - Stack Engineer enhancing engineering productivity at Fidelity. Building internal tools for SRE teams to improve operational efficiency and reliability.
About the role
- Technology Lead - SRE at Broadridge managing service delivery agreements and client satisfaction through project management. Focusing on improving processes for efficient service delivery in financial solutions.
Responsibilities
- Manages service level agreements by ensuring that all services are delivered according to contractual commitments
- Focuses on keeping clients satisfied with the company's services through managing projects, fixing issues, tracking service metrics, managing budgets, and leading the professionals responsible for getting services delivered to clients
- Ensures processes are efficient and cost-effective and finds ways to reduce costs without affecting the overall customer experience
Requirements
- Requires in-depth knowledge and experience
- Uses best practices and knowledge of internal or external business issues to improve products or services
- Solves complex problems; takes a new perspective using existing solutions
Benefits
- Educational opportunities including formal classes and training programs
- Access to 8,500+ online courses through LinkedIn Learning
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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