Advanced Network Engineer specializing in layer 2 and 3 connectivity products for Superloop. Responsible for troubleshooting and resolving escalated technical issues raised by customers.
About the role
- NOC Engineer ensuring stability and security of enterprise network infrastructure in a fintech environment. Monitoring network health and responding to incidents for real-time financial platforms.
Responsibilities
- Monitor and maintain enterprise network infrastructure (LAN/WAN, firewalls, VPNs, cloud connections) to ensure 24/7 uptime
- Diagnose and resolve performance issues, outages, and security alerts in real time
- Perform Level 1 and Level 2 troubleshooting; escalate complex issues to senior engineers or vendors when necessary
- Execute maintenance tasks — firmware upgrades, configuration changes, and patch management — with minimal business disruption
- Collaborate with security and compliance teams to align with regulatory frameworks (SOX, PCI-DSS, SEC)
- Accurately document incidents, configurations, and change activities in systems such as ServiceNow or Jira
- Support disaster recovery testing and internal/external audits
- Participate in rotating on-call schedules, including nights, weekends, and holidays, ensuring constant operational support
Requirements
- Associate degree in Information Technology, Computer Networking, or equivalent experience
- 2+ years of experience in a network operations or IT support role, preferably within financial services or a regulated environment
- Solid understanding of TCP/IP networking, DNS, DHCP, VLANs, BGP/OSPF routing protocols
- Hands-on experience with Cisco, Juniper, Palo Alto, or Fortinet networking equipment
- Familiarity with NOC tools (e.g., SolarWinds, PRTG, Nagios) and ticketing systems
- Awareness of security practices and regulatory compliance in financial services
- Certifications such as CompTIA Network+, Cisco CCNA, or equivalent, plus exposure to AWS/Azure networking and scripting (Python, PowerShell)
Benefits
- Professional development opportunities
- Educational opportunities including formal classes, training programs and events
- Access to 8,500+ online courses through LinkedIn Learning program
- Opportunity to work in a hybrid model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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