Hybrid CX Project Manager – IMM

at Boulder Heavy Industries

• Job title: CX Project Manager – IMM
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $75,000 - $85,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Boulder, United States

About the role

• Project Manager responsible for client experience and project delivery at digital-focused agency. Collaborating with teams to ensure seamless execution of client projects with attention to detail.

Responsibilities

• Develop a solid understanding of your clients’ business and processes to help keep work organized and moving smoothly
• Manage project timelines and deliverables across internal and external teams, ensuring communication is clear and work stays on track
• Utilize project management tools, status sheets, and written communication to keep teams aligned and informed
• Work with cross-functional teams to track and deliver work that supports client goals, using project management tools like Asana to ensure deadlines are met and communication is clear
• Support team leads in preparing and facilitating client meetings, demonstrating strong communication and collaboration skills
• Leverage research, internal documentation, and team input to make informed recommendations or updates—particularly related to SEO, paid media, or website operations
• Use CMS tools to publish content and update client websites—such as store hours, banners, and other business information—and occasionally assist in publishing organic social content
• Communicate clearly and consistently in client meetings, project updates, and internal follow-ups—supporting smooth collaboration across teams
• Travel approximately 10–15% of the time for client meetings and events
• Ensure deliverables are client-ready, accurate, on time and on budget
• Stay in tune with the client’s brand and priorities to ensure consistency across deliverables
• Collaborate with strategy leads to support digital initiatives that may include media, SEO, website updates, or analytics
• Support senior leadership and account leads by tracking progress against client goals and helping prepare for upcoming planning cycles

Requirements

• Bachelor's degree or equivalent work relevant experience
• 3–5 years of experience in account/project management roles at a digital-focused agency, brand, or similar environment —with at least 1 year at the Manager level
• Experience managing or mentoring others is a plus, but not required
• Comfortable working within and developing structured processes and systems, managing detailed timelines, deliverables, and client communication
• Familiarity with digital disciplines such as SEO, paid media, and website content operations—and how to support them through project execution
• Examples of successfully supporting performance-driven work, where KPIs or timelines were critical to success

Benefits

• Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
• Time off is as important as hard work! Salaried employees are on a Flex PTO plan
• Generous holidays including a reduced schedule between Christmas and New Year’s
• We make sure our team is well cared for with strong health plans - We even cover our employees' dental and vision premiums
• Access to Flexible Spending Accounts
• Plan Matching traditional and Roth 401k
• Employee Assistance Program
• Supplemental tenure-based leave: self-care and family first
• Life Insurance
• Legal Assistance plan
• Pet Insurance discount through the ASPCA