Customer Service Advocate providing premium support for BMW Financial Services customers through various channels. Engaging in cross-functional tasks while ensuring compliance and customer satisfaction.
Responsibilities
Interacting with BMW, MINI, Motorrad, and Rolls-Royce customers through inbound and outbound calls
Providing a premium customer experience during various stages of financial services contracts
Addressing customer questions, concerns, and issues after authenticating and verifying their identity
Engaging cross-functionally with departments such as Collections and Lease Loyalty
Documenting customer contact using available system tools
Requirements
High school diploma or GED
6-12 months customer service or financial services industry experience
Bachelor's degree (preference)
6-12 months early stage (0-29 days past due) collections experience (preference)
6-12 months automotive industry experience (preference)
Benefits
Medical, Dental, and Vision insurance
401(k) with Company match and Retirement Income Account
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