Pharmacy Support Assistant managing administrative and financial tasks at BioScript Pharmacy. Collaborating with pharmacies, partners, and patients in a dynamic healthcare environment.
Responsibilities
Manage general administrative duties including maintaining effective communication channels with pharmacies, partners and patients via email/phone while maintaining detailed documentation of all encounters.
Work with financial information, including entering data into computer software, preparing invoices, and maintaining patient AR accounts.
Participating in responding to communication from various stakeholders, including monitoring email accounts and answering phones.
Exemplary patient centered care in all interactions with both internal and external stakeholders.
Ensure documentation is completed and submitted according to the timeline outlined in the Standard Operating Procedure (SOP) including Incident Reports, Adverse Event Reports, and Product Quality Complaints.
Future development of this role may also include remote support of other pharmacy activities.
Responsible for reporting any patient safety information as per adverse event reporting requirements.
Other duties as required.
Requirements
Prior experience as a Pharmacy Assistant is considered an asset.
Strong written and oral communication skills.
Comfortable working with computers and learning various vendor software.
Proven customer service skills.
Demonstrated effective time management and organizational skills.
High attention to detail within a fast-paced environment.
Able to work well independently as well as collaboratively within a team environment.
Ability to problem solve, think critically, and make decisions.
Knowledge of medical terminology and pharmacy procedures is an asset.
Demonstrated commitment to maintain patient confidentiality and privacy.
Fluently bilingual (EN/FR) is required.
Benefits
Epic Work-Life Balance: Our Pharmacy is Business Hours! Monday to Friday, no evening’s weekends or holidays.
Growth Opportunities: Taking the passion for Pharmacy and using it in a specialty setting, in a company that champions learning and growth for team members.
Vibrant Culture: Collaborative approach to patient care, cutting edge specialty pharmacy services.
Attractive Compensation: Robust and Comprehensive compensation and benefits, available from day 1!
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