Junior Administrative Support professional providing administrative assistance in our London office. Role includes support for incoming calls, emails, and day - to - day office tasks, with hybrid work arrangement.
About the role
- Sales Administrator managing contract processes and customer queries for Bionic's energy services. Acting as a vital link between customers and suppliers to ensure efficient contract handling.
Responsibilities
- Act as the main point of contact between customers and energy suppliers to ensure all contracts are processed correctly and without delay.
- Liaise with customers and suppliers to resolve any issues that arise during the switching process.
- Gather outstanding customer information required to finalise contracts and ensure accurate submissions.
- Coordinate supplier terminations and confirm that all necessary information is correctly captured in internal systems.
- Monitor and address outstanding contracts to keep records accurate and up to date.
- Identify and recommend process improvements to streamline workflows and enhance efficiency.
- Support internal teams with training and guidance to help reduce recurring administrative issues.
- Collaborate with teams across the business to ensure consistent performance and high-quality service delivery.
Requirements
- Previous experience in a customer support, contract administration, or sales support role.
- Confident in resolving customer and supplier queries with professionalism and urgency.
- Strong multitasking and time management skills; able to prioritise effectively while maintaining attention to detail.
- Familiarity with contract management processes and an understanding of key contractual terms (desirable).
- A strong team player who collaborates effectively with colleagues across departments to achieve shared goals.
- A proactive, solution-focused mindset with a history of driving continuous improvement.
- Comfortable working in fast-paced, target-driven environments.
- Proficient with CRM systems and Microsoft Office tools, especially Excel.
Benefits
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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