Insurance Executive providing expert customer support via phone and email for Hiscox UK. Assisting with insurance quotes, policy adjustments, and enhancing customer outcomes.
About the role
- Sales Manager overseeing a team of sales representatives in the insurance division at Bionic. Responsible for strategies to increase sales and maintain regulatory standards.
Responsibilities
- Overseeing a team of sales representatives and implementing strategies to increase sales in insurance.
- Deliver Sales, Customer and Quality targets through disciplined daily execution, personally and via the team.
- Ensure full adherence to quality and regulatory standards, always prioritising customer outcomes.
- Lead through leaders, develop capability, and manage performance effectively.
- Build strong cross-functional and external stakeholder relationships, managing expectations confidently.
- Act as technical and placement authority, making sound day-to-day decisions aligned to strategy.
- Resolve the majority of technical queries independently and support complex broking cases.
- Maintain strong trading relationships with Underwriters.
- Drive continuous improvement using data, insight, and structured experimentation.
- Shape and evolve placement strategy through evidence-led recommendations.
- Build and lead a high-performing, professional team with clear standards, strong development focus and visible market credibility.
Requirements
- In depth understanding of insurance products and markets
- Previous experience of working in Tele sales
- Passion for sales. To thrive in a target-driven role and enjoy the challenges of meeting daily, weekly, and monthly targets.
- 2+ years proven experience in sales management.
- Outstanding communication skills – key for building relationships with customers, underwriters and colleagues.
- Understand business challenges and able to pivot accordingly
- Excitement of the prospect of a growing business, needing continual reinvention, change and commitment.
- Experience working under pressure, welcomes challenging business focus and finds solutions/ strategies to overcome.
- Demonstration of resilience & what sets you apart from others when faced with challenges where agility is needed.
- Cert CII qualification is desirable
- Commercial insurance experience is desirable
Benefits
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
- 1 paid family/religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Flexible working options & a hybrid work approach
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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