Trilingual Order Data Entry Analyst ensuring timely customer service and order fulfillment for healthcare solutions. Collaborating with departments while managing customer inquiries and transactions effectively.
About the role
- Lead Clinical Data Processor overseeing source document processing and quality checks for clinical trials. Driving accuracy and compliance in project timelines with Clario's clinical trial endpoint technology.
Responsibilities
- Understand and apply study‑specific redaction guidance, QC requirements, and GxP expectations for source document processing
- Provision customer user accounts across assigned studies and ensure compliance with access requirements
- Manage and perform workflow events related to study execution, ensuring accuracy and timeliness
- Review image, video, and document quality; perform redaction and source preparation; facilitate translation or DICOM link creation when required
- Issue queries and conduct routine follow‑up with study sites; escalate trends or risks to Project and Operations Managers
- Assist with generating and distributing final study closeout deliverables
- Monitor and balance team workload; drive improvements to ensure timely and accurate task completion
- Oversee large, multi‑staff tasks, ensuring quality and communication with Project Managers or customers
- Support Project Support staff in communicating delays, issues, or risks to internal or external stakeholders
- Collaborate with supervisors to maintain procedures that meet internal, client, and regulatory requirements
- Lead or participate in project/team meetings and guide staff on deliverables, processes, and timelines
- Support Quality Assurance teams during sponsor audits and follow‑up actions
- Partner with other departments to develop tools, procedures, and training to strengthen the Project Support team
- Facilitate cross‑functional interactions to ensure successful project execution
- Manage expectations with Clario Project Management and customers for assigned tasks
- Maintain strong professionalism, accountability, and quality in all deliverables
- Ensure English‑language fluency across written and verbal communications
- Follow SOPs, project‑specific instructions, and study documentation
- Participate in SOP updates, team QRGs, and Work Instruction development
- Collaborate with internal staff to resolve issues and support team success
- Maintain industry and technical knowledge through training and ongoing learning
Requirements
- Associate/Bachelor’s degree in Computer Science, IT, Life Sciences, or related field (or equivalent experience)
- 3 + years of experience in clinical trials, healthcare, or a related field; 1+ year clinical trial experience preferred
- Proficiency with MS Office tools (Word, Excel, Teams, OneNote)
- Ability to identify PII/PHI deviations and apply Good Documentation Practice for redaction
- Exceptional attention to detail and accuracy
- Ability to work independently and collaboratively, with strong judgement under pressure
- Strong organisational, prioritisation, and problem‑solving skills
- Excellent interpersonal, written, and verbal communication abilities
- Ability to maintain professionalism and a positive attitude at all times
- Based in or able to work from Bangalore (on‑site or hybrid)
Benefits
- Competitive pay and incentives
- Provident Fund and medical insurance
- Engaging employee programs and local events
- Modern office spaces and remote work flexibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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