Jira/Enterprise SaaS Engineer enhancing and scaling Atlassian solutions for sports betting industry leader. Collaborating with teams to optimize workflows and improve efficiency in a hybrid environment.
Responsibilities
Partner with team members to identify, document, and support business use cases across our core SaaS platforms
Design, configure, and optimize Jira Software, Confluence, and Jira Service Management to support evolving business needs
Implement scalable workflows, automation, permissions, data structures, dashboards, and reporting standards
Enhance Confluence architecture through thoughtful space design, templates, and documentation best practices
Build and maintain integrations using REST APIs, webhooks, and automation tools to improve platform connectivity
Develop scripts and automation to increase efficiency, reliability, and scalability
Provide Tier 3 support for complex issues and contribute to governance, upgrade planning, and compliance efforts in partnership with Security and key stakeholders
Requirements
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent practical experience)
Hands-on experience administering Atlassian products (Jira Software, Confluence, Jira Service Management), including workflows, automation, permissions, and system configurations
Experience supporting integrations using REST APIs, webhooks, automation tools, and SSO solutions (e.g., Okta or similar IdP)
Solid understanding of SaaS security best practices, including role-based access control and least privilege principles
Ability to clearly communicate technical concepts to both technical and non-technical stakeholders
Comfortable working collaboratively within a team environment and learning under senior engineering guidance
Willingness to participate in an on-call rotation and occasional after-hours maintenance as needed
Exposure to emerging innovative technologies in business applications is an advantage
Demonstrates a strong focus on achieving high-quality outcomes, consistently pushing for greater efficiency and performance
Demonstrates a strong commitment to understanding and meeting the needs of stakeholders and customers. Ensures that decisions and actions have a positive, lasting impact by delivering solutions that exceed expectations, building trust, and fostering long-term relationships
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