Legal Analyst responsible for drafting various contracts and supporting legal compliance. Collaborating with HR and financial teams at Pottencial Seguradora.
About the role
- BPO Coordinator overseeing legal operations and client relations while optimizing workflows and team performance. Leading implementation of legal technologies and ensuring deadline compliance.
Responsibilities
- Define strategies to optimize operational workflows and improve demand management;
- Manage the relationship with the client and other stakeholders, ensuring strategic alignment and quality in service delivery;
- Act as a facilitator in communication between the areas involved, ensuring integration and process synergy;
- Manage and ensure that work is delivered on time and meets quality standards;
- Actively participate in the implementation of legal technologies, such as automated legal process control or case management systems;
- Monitor and control the budget for the operation under your responsibility;
- Coordinate and supervise the team responsible for client service in Legal BPO, ensuring efficiency and compliance with internal processes;
- Conduct performance evaluations of the team, providing feedback to employees to improve performance and outcomes;
- Hold regular team meetings to monitor activities, identify improvement needs, and encourage and motivate the team in pursuit of quality in their work;
- Plan employees' vacations and time off, as well as monitor absences and attendance, ensuring compliance with applicable legislation;
- Foster a healthy, positive, and harmonious organizational climate, using emotional intelligence to mediate internal conflicts and facilitate solutions through participatory management.
Requirements
- Degree in a relevant field
- Degree in Accounting or Law
- Mandatory experience in labor (employment) calculations
Benefits
- Meal/food allowance 🥗
- Health plan 🩺
- Dental plan 🦷
- Birthday day off 🎉
- Transportation voucher 🚍
- Corporate University: IPED / Allura — free corporate learning platform 📚
- Certification incentive: Additional compensation for each certification according to current policy (after 3 months with the company) 📚
- Education assistance: Reimbursement of up to 50% for postgraduate studies or MBA (after 3 months with the company) 📚
- Marriage assistance (after 1 year)
- Childcare assistance: (Amounts adjusted annually for children up to 60 months)
- Maternity/paternity package: Baby hospital discharge kit 👩🏽🍼
- TotalPass 💪🏼
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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