Senior Manager, Business Analysis at Capital One applying strategic and analytical skills. Leading teams to develop and test growth strategies in a collaborative environment.
About the role
- Quality Manager at BAM FM overseeing ISO certification and quality management system. Collaborating with leadership and ensuring compliance with regulatory standards across operations.
Responsibilities
- Collaborate with BAM FMs SLT drive a quality culture and set objectives
- Ensure the FM QMS is aligned to the FM Strategy
- Chair the QMS Management Reviews and update BAM FMs SLT on the performance of the FM QMS
- Manage the Trainee Quality Advisor, in particular to manage document control for the FM BMS
- Build relationships with the BAM FM SLT, BAM FM ELT and the UK&I Quality Team
- Maintain a team ethos and collaborative mindset between FM Quality and the FM Environment & FM H&S teams
- Work with the FM Systems Team and the UK&I DPS contact for FM on the development of systems in relation to the improvements required for the FM BMS in particular the FM QMS requirements
- Produce FM QMS monthly reports, utilising existing BI reports and creating new ones where required with the assistance of the FM Systems Team
- Communicate updates to the FM QMS using Pulse Articles, Newsletter Articles, Presenting at Townhalls and attendance at Operational and Non Operational FM Team calls
- Be point of contact for the Accreditation Body for the FM BMS certifications (ISO 9001, 14001, 45001)
- Manage a 3 year rolling audit programme for FM QMS
- Responsible for maintaining Accreditations for SafeContractor and ConstructionLine Gold
- Chair working groups as required with SMEs where improvement areas have been identified
- Conduct internal audits in line with ISO 19011
- Ensure the ISO 9001 standard is met in relation to the internal audit plan and ensuring the full FM QMS is audited
- Work with the FM Strategy Manager to set standards to drive customer satisfaction survey results
- Provide ongoing data analysis on FM QMS data from various sources to improve the performance of the QMS
- Where necessary provide training or awareness sessions to FM Management in relation to the FM QMS
- Work with the UK&I Quality team to align the FM QMS with the BAM UBMS and adhere to UK&I requirements
- Maintain the FM BMS SharePoint
Requirements
- Lead Auditor – ISO 9001 (Current version and willingness to complete conversion courses)
- Knowledge of upcoming changes to ISO 9001
- Comprehensive experience in an Integrated Facilities Management business
- Extensive knowledge of the Microsoft 365 suite of Office applications, in particular SharePoint Libraries
- Working knowledge of BI Reports
- Experience of using Microsoft Visio, Planner, PowerPoint, Stream, Teams
- Previous experience of Construction-Line Gold/Safe-Contractor
- Experience of working with Accreditation Bodies in relation to ISO 9001
- Experience of maintaining a certified management system to ISO 9001 with a UKAS certified Accreditation Body
- Demonstratable process driven approach to improvement projects
- Experience of conducting quality investigations and root cause analysis
Benefits
- company car or car allowance
- contributory pension
- BUPA
- life assurance
- 26 days holiday (increases with length of service)
- gym subsidy
- BAM social club membership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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